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  • individual production
  • no mass production
  • traditional carving
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Contact information
Important Customer Information
Terms and Conditions
Privacy policy

Important Customer Information


Prices and delivery-costs

The prices are included 19% valued-added tax. The delivery-costs are depending on the amount and weigth of the ordered items and will be told by order-confirmation.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Delivery

The delivery-time will be told by order-confirmation. in case of custom-made items we can´t tell an exactly delivery-time. It is depending on business.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail. Please write to:

Oli´s Schnitzstube; Wallfahrtstr. 17; 78098 Triberg; Germany, e-mail: olischnitzstube@t-online.de

Widerrufsfolgen

In case of a cancellation, all items and money must be returned. if the item is damaged or missing parts, you have to pay for these. Boxes you have to return on your own risk and costs or you bring back the items yourself.

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